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Terms of Service

These terms govern your access to and use of Activio. Please read them before creating an account.

Effective and last updated: July 18, 2026

1. Agreement and service provider

These Terms of Service (“Terms”) are an agreement between you and Method Four, the Vancouver, British Columbia operator of Activio (“Activio,” “we,” “us,” or “our”). They apply to the Activio website, applications, and related services (collectively, the “Service”). By accessing or using the Service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.

2. Eligibility and accounts

You must be at least 13 years old to use Activio. If you are under the age of majority where you live, your parent or legal guardian must review and agree to these Terms on your behalf and supervise your use. If you agree for a minor, you accept responsibility for their use of the Service.

You must provide accurate account information, keep it current, protect your sign-in credentials, and promptly tell us about suspected unauthorized access. You are responsible for activity under your account. You may not transfer your account or use another person's account without permission.

3. Activio and connected roles

Activio provides AI-assisted athletic training, workout planning, tracking, form analysis, and collaboration features for athletes, coaches, and parents. Features may vary by role and may change over time.

Inviting or accepting a coach-athlete or parent-child connection allows information to be shared through that relationship. A connected coach or parent may be able to see training programs, assigned exercises, progress, workout history, and related notes or feedback. Only connect with people you know and trust. You are responsible for reviewing an invitation before accepting it and for disconnecting relationships you no longer want.

4. Training safety and no medical advice

Activio is a training tool, not a healthcare provider. The Service does not provide medical diagnosis, treatment, rehabilitation, or emergency services, and its content is not a substitute for advice from a physician or other qualified professional. Consult an appropriate professional before beginning or changing a training program, especially if you have an injury, medical condition, pain, or other health concern.

Exercise and sport involve inherent risks, including serious injury. Use appropriate equipment and supervision, assess your environment and ability, and stop immediately if you experience pain, dizziness, shortness of breath, or other concerning symptoms. In an emergency, contact local emergency services. To the extent permitted by law, you assume the risks of choosing and performing training activities.

5. AI-generated content

The Service uses artificial intelligence. AI-generated suggestions can be inaccurate, incomplete, outdated, or inappropriate for your circumstances. They are provided for general informational and training purposes and should be reviewed with human judgment. Do not rely on AI output as your sole basis for a safety, health, medical, or other high-impact decision. You remain responsible for how you use any output.

6. Your content

You retain ownership of content you submit to the Service, including prompts, notes, images, videos, and training materials (“User Content”). You grant Method Four a worldwide, non-exclusive, royalty-free licence to host, copy, transmit, process, display, and otherwise use User Content only as reasonably necessary to operate, secure, maintain, and improve the Service and to comply with law. This licence ends when the content is deleted from our systems, except where limited retention is reasonably necessary for backups, security, legal compliance, or resolving disputes.

You represent that you have the rights and permissions needed to submit User Content and allow us to process it. Do not upload confidential information or another person's personal information, image, or video unless you have their informed permission and are authorized to do so. You are responsible for your User Content and the consequences of sharing it with connected users.

7. Acceptable use

You must not use the Service to:

  • break the law, violate another person's rights, or facilitate harm;
  • harass, exploit, threaten, impersonate, or endanger another person;
  • submit content you do not have the right to use or disclose;
  • distribute malware, overload the Service, or interfere with its operation;
  • bypass access controls, probe vulnerabilities, or access accounts or data without authorization;
  • scrape, harvest, or use automated means to access the Service except as we expressly allow;
  • reverse engineer or attempt to extract source code or models, except where the law does not permit that restriction;
  • misrepresent AI output as professional medical advice or use it to make decisions for others without appropriate review; or
  • help another person do any of the above.

8. Our intellectual property

The Service, including its software, design, branding, and content we provide, is owned by Method Four or its licensors and is protected by intellectual-property laws. Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable right to use the Service for its intended purpose. No other rights are granted.

If you send feedback, you permit us to use it without restriction or compensation, provided we do not identify you publicly without permission.

9. Third-party services

Activio relies on third-party services, including authentication, hosting, database, analytics, and AI providers. Their own terms and privacy policies may apply to their services. We are not responsible for third-party websites or services that we do not control. Google sign-in is also subject to Google's applicable terms and policies.

10. Changes, availability, and beta features

We may add, change, suspend, or discontinue features, and the Service may occasionally be unavailable. We do not promise that every feature will always be available or that data will never be lost. Keep your own copy of information you cannot afford to lose. Preview, experimental, or beta features may be less reliable and may change without notice.

11. Suspension, termination, and deletion

You may stop using Activio at any time. To request account deletion, email support@methodfour.com. We may suspend or terminate access if you materially breach these Terms, create risk or legal exposure, or if necessary to protect the Service or others. Where reasonable, we will provide notice and an opportunity to address the issue.

Provisions that by their nature should survive termination will do so, including ownership, disclaimers, limitations of liability, and dispute provisions.

12. Disclaimers

To the fullest extent permitted by law, the Service and all output are provided “as is” and “as available.” Method Four disclaims warranties and conditions of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, and results, whether express, implied, statutory, or otherwise. We do not warrant that the Service will be uninterrupted, secure, error-free, or suitable for your particular training, health, or performance needs. Nothing in these Terms excludes a warranty or condition that cannot lawfully be excluded.

13. Limitation of liability

To the fullest extent permitted by law, Method Four and its personnel, affiliates, and suppliers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, or opportunities, arising from or related to the Service, even if advised that such loss is possible.

To the fullest extent permitted by law, our total liability for all claims arising from or related to the Service will not exceed the greater of (a) the amount you paid us for the Service during the 12 months before the event giving rise to the claim and (b) CAD $100. These limits do not apply where prohibited by law, including liability that cannot lawfully be limited or excluded. Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you.

14. Indemnity

To the extent permitted by law, you agree to indemnify and hold Method Four harmless from third-party claims, losses, and reasonable costs arising from your unlawful use of the Service, your material breach of these Terms, or User Content that infringes another person's rights. This does not require you to indemnify us for our own negligence or misconduct, and it does not limit rights that cannot be waived under applicable law.

15. Governing law and disputes

These Terms are governed by the laws of British Columbia and the federal laws of Canada applicable there, without regard to conflict-of-laws rules. Subject to any rights you have under mandatory consumer law, disputes will be brought in the courts located in Vancouver, British Columbia. Before filing a claim, please contact us and allow 30 days to try to resolve it informally. Nothing here prevents either party from seeking urgent injunctive relief where appropriate.

16. Changes to these Terms

We may update these Terms to reflect changes to the Service, our practices, or the law. We will post the revised Terms and update the date above. If a change is material, we will take reasonable steps to provide additional notice. Continued use after the updated Terms take effect means you accept them. If you do not agree, you must stop using the Service.

17. General

These Terms and the Privacy Policy are the entire agreement between you and Method Four regarding the Service. If a provision is unenforceable, it will be modified only as much as necessary and the remaining provisions will continue in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them as part of a merger, reorganization, sale, or other business transfer.

18. Contact

Questions about these Terms may be sent to Method Four at support@methodfour.com.